Privacy Policy

The Retreat Massage & Spa

Last updated: March 2026

Introduction

At The Retreat Massage & Spa, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, contact us, or use our services.

By using our website or services, you agree to the practices described in this policy.

 

1. Information We Collect

We may collect the following types of personal information:

Personal Information You Provide

When you book a treatment, contact us, or sign up for updates, we may collect:

• Name

• Email address

• Phone number

• Appointment details

• Any information you provide regarding treatment preferences or health considerations

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address

• Browser type

• Device information

• Pages visited on our website

• Date and time of visits

This information helps us understand how visitors use our website.

 

2. How We Use Your Information

We use your information to:

• Process and manage appointments

• Provide massage and spa services

• Communicate with you regarding bookings or enquiries

• Improve our website and customer experience

• Send service updates or promotional offers (only if you opt in)

• Comply with legal or regulatory requirements

 

3. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance your browsing experience.

Cookies help us:

• Ensure our website functions properly

• Understand how visitors interact with the website

• Improve website performance and usability

Types of cookies we may use include:

Necessary Cookies

Required for the website to function properly.

Performance Cookies

Help us understand website usage so we can improve functionality.

Analytics Cookies

Provide anonymised information about visitor behaviour.

Marketing Cookies

May be used to show relevant advertisements or promotions.

You can manage or disable cookies through your browser settings.

 

4. Sharing Your Information

We do not sell your personal data.

However, we may share your information with trusted service providers who help us operate our business, such as:

• Booking or scheduling platforms

• Website hosting providers

• Analytics providers

• Payment processing services

These providers are required to protect your information and only use it for the purposes we specify.

 

5. Data Security

We take reasonable technical and organisational measures to protect your personal data against:

• Loss

• Misuse

• Unauthorised access

• Disclosure or alteration

However, no online system can be guaranteed to be completely secure.

 

6. Data Retention

We retain personal information only for as long as necessary to:

• Provide our services

• Maintain business records

• Comply with legal obligations

When data is no longer required, it will be securely deleted or anonymised.

 

7. Your Rights

Under UK data protection laws, you have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate information

• Request deletion of your data

• Object to or restrict certain types of processing

• Withdraw consent for marketing communications

To exercise these rights, please contact us using the details below.

 

8. Third-Party Links

Our website may contain links to third-party websites or social media platforms. We are not responsible for the privacy practices of those external sites.

We recommend reviewing their privacy policies before providing any personal information.

 

9. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or services.

The updated version will always be posted on our website with the revised date.

 

10. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

The Retreat Massage & Spa

 

 

Cookies Policy

(Section for Privacy Policy)

Cookies

Our website uses cookies and similar technologies to enhance your browsing experience and improve our services.

Cookies are small text files placed on your device when you visit a website. They allow the website to recognise your device and remember certain information about your visit.

 

Types of Cookies We Use

1. Essential Cookies

These cookies are necessary for the website to function properly. They enable basic features such as:

• Page navigation

• Secure areas of the website

• Booking or contact forms

Because these cookies are essential for the operation of our website, they cannot be disabled.

 

2. Performance and Analytics Cookies

These cookies help us understand how visitors interact with our website by collecting anonymous information such as:

• Number of visitors

• Pages visited

• Time spent on the site

• How users arrive at our website

This information helps us improve our website and services.

We may use analytics tools such as Google Analytics.

 

3. Functionality Cookies

These cookies allow our website to remember choices you make, such as:

• Language preferences

• Location settings

• Saved form information

This helps provide a more personalised experience.

 

4. Marketing and Advertising Cookies

These cookies may be set by third-party services to deliver relevant advertisements or measure marketing effectiveness.

They may track browsing activity across websites to provide advertising that is more relevant to your interests.

 

Managing Cookies

You have the right to accept or reject cookies.

You can manage cookie preferences by:

• Using the cookie consent banner on our website

• Adjusting settings in your web browser

• Clearing cookies from your device

Please note that disabling some cookies may affect the functionality of certain parts of the website.

 

Third-Party Cookies

Some cookies may be placed by third-party services that appear on our website, such as:

• Google (analytics services)

• Meta platforms like Facebook or Instagram for advertising or social media integration.

These third parties may collect information according to their own privacy policies.

 

Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our services. Updates will be posted on this page with the revised date.